Category: Transformative

Chief Technology Officer vs. Chief Business Technology Officer

For many companies, technology doesn’t really matter because they don’t have the right leaders to help them identify opportunities to deploy technology to change their business. A Chief Business Technology Officer is one of the opportunities for companies to identify the right leader to help them accomplish their ambition of becoming technology-empowered! I was recently working with one of the largest travel companies in the world to help them define their technology strategy for the next 5 years. During the first week of the project, the team and I found out that the client hadn’t

“Contract Coding” – the next frontier for IT Supply Chain

To truly be able to deploy technology across all facets of the business, companies should explore the 7 habits of Tech-Empowered Companies and embark on a journey to transform themselves. As Marc Andreessen famously said in 2011, “software is eating the world”. Technology is becoming an essential part of every industry and every business. More and more companies are making the statement that they are becoming a technology company.

Architecture MVP – An Agile approach to IT architecture development

Architecture changes are hard. An MVP approach to architecture can eliminate many of the problems current architecture design faces. Instead of PowerPoint marketecture (i.e., architecture in a nice picture, as marketing brochures), an MVP for architecture would enable architects to design the key components, test the feasibility, and identify any underlying challenges. This way they don’t have to wait until late application development stages to realize the underlying architecture issues. In 2001, I was a part of the team that helped a major payment network re-engineer its mainframe based transaction process systems. Sixteen years later,

7 Levers for Accelerating Technology Transformation

Leading companies are increasingly using annual reports to discuss their digital ambitions and their journey to become a technology empowered company. In the annual reports, they clearly articulated their technology vision, their accomplishments so far, and their future digital direction. Companies are even launching Technology Committee in their Board of Directors to further elevate technology’s positioning within their companies. As more and more companies shift towards making technology an essential part of their businesses, discussions on technology strategy will become a core part of every annual report. As technology becomes the driving force for companies

Four As that make technology matter more

To make technology matter more, companies need to understand the underlying drivers for the magnitude of achieved technology impact. Having worked with many organizations across the world on similar topics, I have designed a formula to illustrate how to amplify the technology impact, i.e., how to make technology matter more: There are four underlying areas that will drive the magnitude of the technology impact: Application: Identify opportunities to apply technologies to external and internal products/services and business processes to create concrete business impact Adoption: Design the user desirable products and drive change management, especially with

A 4R methodology to digitally improve business processes

Many companies are looking for a systematic methodology to apply technology to digitize and improve existing business processes. 4R, from Results to Root Causes to Remediation to Rhythm, is a proven way to identify process improvement opportunities, apply technology to optimize processes, and ensure impact out of the investment. Many approaches have been taken in the past to reengineer business processes. Examples would include Six Sigma’s DMAIC, Business Process Reengineering (BPR), etc. Most of these approaches were created before the arrival of the current wave of technologies, Big Data and Advanced Analytics, and agile development

Eight lessons learned when reviewing IT cost

While most IT organizations have been conducting IT budget reviews regularly for years, there are always opportunities to further improve the processes and get even more out of the IT cost review effort. COVID-19 further amplified the need to review IT budgets and reallocate precious IT resources. Having done this exercise many times for clients across different industries over the last 20 years,  I am sharing my eight key lessons learned in this blog. When those issues are resolved, I have seen opportunities to rebalance 15-35% of the IT investment portfolio. Companies are increasingly conducting

Building Technology Proficiency in Business

Future businesses will all be centered around technology and technology will be a core part of the business for every company. Companies must be bi-lingual across the language of business and the language of technology and both business and IT can fluently speak the languages of each other. Building technology proficiency in business must be a critical undertaking for every single company. More and more companies have realized that to compete effectively in the future, they need to make technology a core part of their business. This implies that the company must be bi-lingual: business

IT after COVID-19 – What is going to happen?

Post COVID-19, technology’s stature within companies will continue to rise. Companies will make strategic portfolio shifts and redesign its global supply chain. Working remotely will likely to stay. More investment will be made to business continuity. All these changes will add to the major digital and technology investment companies are already making to make technology an essential part of their businesses. However, companies will also likely seek more shift in IT portfolio itself to invest scarce resources in most strategic areas. Here are some predictions on how IT will likely shift post COVID-19. As Yogi

The ABCDE of Tech-Empowered Companies

With the amount of technology advances happening today, every company must become technology-empowered. It is no longer a choice. Becoming Tech-Empowered means that companies must have accelerated metabolism, be bi-lingual with business and technology, continuously evolving products and services and underlying technology platforms, digitizing everything the company does, and experiment and learn from mistakes and failures – the ABCDE of tech-empowered companies. I recently spent some time with the CEO of a healthcare company and discussed how he thinks about technology. We discussed the concept of “tech-empowered” vs. “being a technology company”. He said that

7 Timeless Classics for Aspiring Consultants

What books should budding consultants read? How can consultants build the skills to solve clients’ most urgent issues, build long lasting client relationships, and continue to evolve consultants’ own toolkit? Are there good books that can help? Over my course of consulting careers, seven books have helped me tremendously. For every vacation, I will take one and try to re-read, refresh, and rejuvenate myself using the wisdoms imparted from the books. Over the last 20 years, the one question that I get asked over and over again by both MBA students during the campus interviews

7 Levers for Accelerating Technology Transformation

Technology transformation is often similar to replacing an airplane’s jet engine while flying at 39,000 FT in the air. Past approaches to technology transformation took too long and often didn’t create immediate benefits. By the time the transformation was finished, not only the technology chosen was already obsolete again, and business was also still frustrated with the pace of technology changes. A new approach to technology transformation is required. Here are the 7 levers that will allow companies to accelerate the transformation. While digital transformation often focuses on leveraging technology to change business models,  products